As a tool for Government of India, Government to Citizen (G2C) services is designed to assist them in evaluating decentralized working sites. This strategy intends to attract and keep excellent public servants by relocating federal personnel to communities where they may connect directly with constituents.

The G2C Playbook: A Guide for Government Officials

The G2C Playbook, based on private-sector standards, provides a strategy and data-driven approach for considering migration. It offers a means for making the most of a location’s unique attributes to advance an organization’s goals and operations. The Playbook can guide discussions and decentralization plans, including sections on long-term agency visions, communications, organizational operations, and workforce talent innovations. GSA, OMB, OPM, and DOL collaborated on the G2C Playbook.

Interesting Facts:
Government to Citizen (G2C) services, central to modern governance, are a crucial focus area in UPSC exams, encompassing e-governance, public welfare programs, and digital initiatives. Understanding the intricacies of G2C services is vital for UPSC aspirants, as they prepare to become part of the system that implements and manages these services. If you are interested in UPSC exams, check in the Best UPSC coaching in Delhi here.


This model is inspired by American government working. An agency’s location and design are rethought in G2C to maximize its service to the Indian public. To provide an integrated experience for the people they serve, an agency should examine its operations and support activities to see if there are any opportunities to do so. G2C empowers an agency to make data-driven location decisions that streamline front and back office procedures, reach talent, and deliver efficient public service.

Government to Citizen Services

The provision of G2C (Government to Citizen) services is a core mandate of the CSC scheme. Aside from State-specific services, the CSCS network has incorporated many G2C services from Central Government Ministries and Departments on the Digital Seva Platform to rural and isolated parts of the Indian States.

Paying your bills with Bharat BillPay

The Reserve Bank of India (RBI)-designed system, BillPay, is operated by the National Payments Corporation of India (NPCI) (NPCI). You can pay all of your bills, including power, mobile, broadband, landline, DTH bills, and gas and water bills across India using this single platform, and you can be certain that your transactions are safe and secure with it.

FASTag and CSCS certification

NHAI uses FASTag, an electronic toll collection system, to collect tolls in India. FASTag is an easy-to-use system. A reloadable toll tag provides an automated deduction of toll charges and the ability to pass through a toll plaza without making a monetary transaction. After the tag account is activated, the tag is mounted to the vehicle’s windscreen using Radio-frequency Identification (RFID) technology. The system is now used at more than 425 toll plazas across national and state highways.

CSC and NHAI have teamed up to distribute FASTags via the CSCS network. Customers can purchase and affix FASTags at toll plazas using the Digital Seva Portal, and VLES will distribute the tags.


With the help of CSC, the Ministry of External Affairs launched Passport Seva in rural areas across the country in 2014. The Passport Application Form can be completed and uploaded through CSCS, as much as the cost is paid and an appointment is scheduled for a visit to the Passport Kendra. CSCs across the country received 2.19 million passport applications in 2016 and 2017.

PAN Card

In conjunction with UTIITSL and the National Securities Depository Limited, CSCS handles new PAN Card application submissions (NSDL). When the PAN Card service was introduced in February of this year, it was for the CSCS. CSCS received 28.94 million PAN Card applications in 2016-17.

Swachh Bharat Abhiyan

Swachh Bharat Abhiyan, the government’s largest-ever campaign to clean up the country’s streets, highways, and other infrastructure, began in 2014. The Ministry of Urban Development and CSC joined forces in 2016 to make it easier for people to apply for CSCS-funded toilets for their homes as part of the campaign. 5.26 million Swacch Bharat Abhiyan toilet applications were submitted through the CSC network in 2016-17.


What are the two most important BillPay participants?

  • The Bharat Bill Payment Central Unit (BBPCU) governs the entire system and its participants as a central unit. The BBPCU is India’s National Payments Corporation of India (NPCI).
  • An authorized operational unit (BBPOUS) is operating by the Bharat Bill Payment System (BBPS) criteria. Paying bills can be accomplished through various delivery methods thanks to BBPOUS’ integration of billers, aggregators, payment gateways, and other service providers.

CSCS may now offer Bharat BillPay service to its customers, allowing them to pay for their electricity, water, gas, and DTH bills.

What is the goal of G2C?

The goal of G2C is to give government agencies the tools they need to evaluate dispersed workplace sites for their businesses.